Automotive service invoicer job1/28/2024 Below you will find a summary of the law concerning a mechanic's obligations to the consumer when writing Estimates, Repair Orders, and Repair Invoices. Read on for a basic lesson in Repair Invoice Law 101. Our attorneys are trained in the law concerning automotive repair practices and we can help you determine if your rights have been violated. If you feel the your dealer is not following these general rules of good business practice, give us a call at 1-88 for a free case evaluation. Give copies of work orders and final invoice to the customer.Keep a written record of all work performed and parts supplied.Let us know what you’d like to see in the comments below.Call 1-888-80-LEMON for your free consultation todayĪll auto dealer repair facilities and independent mechanics are governed by the Automotive Repair Act (Act) which requires them to follow some basic rules about how they deal with customers: We think it reflects the unique ‘spirit’ of Lowell’s toward automotive repair: open, direct, clear, and easy to understand.Īs always, we’d love to know how we can do better (with this invoice or any other aspect of our service). Our new invoice clarifies our work, and helps you plan how to keep your car running long into the future. We color-code each recommendation to help you understand its urgency: Red means that the item represents a potential safety issue, and should be addressed immediately Orange means that the item could damage your vehicle soon if left untreated Yellow denotes items which you should address to keep your vehicle operating smoothly and Gray indicates items which might be due according to your vehicle’s mileage (usually these are items we can’t confirm the need for with a simple visual check and which might have been done elsewhere). Related Post: How we make recommendations at Lowell’s. ![]() When we notice things during your service which might need your attention, we try to prioritize those items for you in the What We Recommend section of the new invoice. Whenever we do work for you which carries a warranty, your invoice will clearly show that with a green “warranty box”, which describes the duration of the warranty for that particular work.īecause we also note the date and your vehicle’s mileage on each invoice, you can easily see whether a repair is still covered. Most of our repair work carries an unmatched 3 year, 36,000 mile warranty – three to twelve times the warranty of most dealers and other shops for the same work. We really stand behind our work here at Lowell’s. Our charges for each component of a job are also clearly shown. These items are grouped together by job – a Lubrication Service, say, is clearly separated from other work, like a Brake System Flush. For each distinct job in our What We Did section, we show you our labor (in bold) and every part used (indented). That makes it really, really hard to decode what they’re really, really charging you for.Īt Lowell’s, we want you to see exactly what you are paying for. Many dealers, for example, take the labor from several separate jobs and smush it all together into a single big labor charge. Lots of repair places lump their work into a big jumble which makes it hard for customers to figure out what they’re paying for. What We Recommend tells you about items we noticed during your service which might need your attention soon, along with estimates for addressing each issue. What We Did contains the details surrounding the work we’ve done to your vehicle. ![]() Your Service Request outlines the reasons you brought your car into Lowell’s. A dark red bar visually marks the beginning of each section. ![]() We’ve organized the core of our invoice into three sections to help you see what we did (and what we did not do). We’ve placed basic information about you and your vehicle along the left side of the invoice, while the main part of the invoice shows details about this visit to Lowell’s.
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